Shipping Policy

Thank you for shopping with CNBooms. Our products are made on demand, which means each item is printed, packed, and shipped after your order is placed by our production and shipping partners.

Because each order must first go through production before shipping, the total delivery time usually consists of two parts:

Processing Time + Shipping Time = Estimated Delivery Time

1. Order Processing Time

In most cases, order processing time is:

2–5 business days

Business days are Monday through Friday and do not include weekends or public holidays.

Processing times may be longer in the following situations:

Peak holiday seasons
High order volume periods
Temporary product shortages or supply delays
Incomplete shipping address information
Orders requiring payment or order verification
Orders containing products fulfilled by different production locations

If your order includes multiple items, some items may be produced or shipped separately.

2. Shipping Time

Once your order has been completed in production, it will be handed over to the shipping carrier for delivery. Shipping times may vary depending on the destination, shipping method, carrier, and local logistics conditions.

Estimated shipping times are generally as follows:

United States: approximately 3–8 business days
Canada, the United Kingdom, Europe, and similar regions: approximately 5–15 business days
Other international destinations: approximately 10–20 business days or longer

These timeframes are estimates only and are not guaranteed delivery dates. Actual shipping times may be affected by weather, holidays, customs clearance, carrier delays, address issues, or other factors beyond our control.

3. Estimated Delivery Time

Any estimated delivery date shown on the product page, checkout page, or shipping confirmation email is only an estimate based on current production and shipping conditions.

Estimated delivery dates are not guaranteed delivery commitments.

Total delivery time may include:

Product production time
Packaging and handling time
Carrier transit time
Customs clearance time for international orders, if applicable

4. Shipping Costs

Shipping costs for CNBooms orders are calculated based on several factors, including:

Destination country or region
Product type
Quantity of items
Package weight
Available shipping methods
Current shipping carrier rates

Final shipping charges will be shown at checkout. Please refer to the shipping cost displayed during checkout as the final amount.

If CNBooms offers free shipping promotions, the applicable conditions will be stated on the website, promotional page, or checkout page.

5. Order Tracking

Once your order has shipped, you will usually receive a shipping confirmation email that includes tracking information.

Please note:

Tracking information may take some time to update
The tracking page may not show detailed movement immediately after the package is received by the carrier
International shipments may update more slowly during customs clearance or cross-border transit
Tracking visibility may vary depending on the destination country or carrier

If your tracking information has not updated for an extended period, please contact us for assistance.

Customer support email: service@cnbooms.com

6. Split Shipments

If you purchase multiple items in one order, they may be shipped separately for reasons such as:

Items being produced at different production locations
Different product categories
Different production completion times
Packaging or carrier arrangement requirements

If your order is split into multiple shipments, you may receive more than one tracking number. Split shipments will not result in additional shipping charges unless otherwise stated at checkout.

7. International Orders, Customs Duties, and Import Taxes

For orders shipped outside the United States, your package may be subject to customs duties, import taxes, VAT, clearance fees, or other charges when it reaches the destination country or region.

These charges are usually determined by the destination country’s customs or tax authorities and are typically the responsibility of the recipient.

CNBooms does not control these charges and cannot guarantee whether additional fees will apply.

Please note:

International orders may be subject to customs clearance
Customs clearance may cause delivery delays
Tax and duty regulations vary by country or region
If customs or the carrier requires payment of duties or taxes, the customer is generally responsible for paying them

8. Incorrect Shipping Address

Please carefully review your shipping address before placing your order.

Be sure to check:

Recipient name
Street address
Apartment, unit, or building number
City, state/province, and postal code
Country or region
Contact information

If an incorrect or incomplete shipping address is provided, and the package cannot be delivered, is returned, delayed, or lost, CNBooms is generally not responsible for reshipping or refunding the order.

If you notice an address error after placing your order, please contact us as soon as possible at: service@cnbooms.com

If the order has not yet entered production or shipping, we will do our best to help update the address. However, once the order has entered production, packaging, or shipping, address changes may no longer be possible.

9. Delivered but Not Received

If the tracking information shows that your package was delivered but you have not received it, please first check:

Your mailbox
Your front door
Reception or front desk
Parcel locker
Building management or mailroom
Whether a family member, roommate, or neighbor accepted the package
Whether the carrier left a delivery notice

If you still cannot locate the package, please contact the local carrier as soon as possible. In some cases, we may ask you to provide the carrier’s investigation result or case number so we can assist further.

If the package is confirmed lost due to carrier-related issues, we will assist in requesting a replacement or exploring another appropriate solution depending on the situation.

10. Shipping Delays

While we do our best to ensure timely delivery, shipping delays may occur due to:

Peak holiday shopping periods
Severe weather
Carrier processing delays
Customs clearance delays
Congestion in the destination country or region
Incomplete address information
Force majeure or other unforeseen circumstances

Shipping delays are generally not considered product quality issues and do not automatically qualify for a refund. However, if your package shows unusual delay or no tracking updates for an extended period, please contact us and we will assist in checking the shipment status.

11. Peak Season and Holiday Notice

During Black Friday, Cyber Monday, Christmas, New Year, and other peak shopping periods, production and shipping times may be longer than usual.

If you need your order by a specific date, we recommend placing your order as early as possible.

CNBooms cannot guarantee delivery by holidays, birthdays, events, or other special dates unless explicitly confirmed in writing on the website or by customer support.

12. Order Security and Verification

To help protect customers and prevent fraudulent transactions, some orders may require additional review or verification.

If there is anything unusual about your order information, we may contact you using the email address provided at checkout. Please check your email promptly, as delayed responses may affect your order processing time.